FAQs

What is a star rating?

Star Ratings are used to categorize hotels based on their overall quality, level of service, food standards and other amenities. The same will vary depending on various criteria outlined by the relevant issuing bodies of each country.

Broadly explain how I can differentiate between 1,2,3,4 and 5 star category hotels?

  • 1 Star - Majority will be small, independently owned properties. There is likely to be limited meals and facilities.
  • 2 Star - Varying from small to medium sized properties offering more extensive facilities. Reception and staff will aim for a more professional presentation than one star level and a wider range of services, including food and drink is likely to be found. Some rooms may be provided with en-suite facilities, but this is not guaranteed.
  • 3 Star - Hotel Properties will usually be of a size to support higher staffing levels and with a greater quality and range of facilities. Reception and public areas will be more spacious. All bedrooms should come with en-suite facilities and room service may be available.
  • 4 Star - At this level, there should be a noticeable difference of quality in the furnishings, decor and equipment. Bedrooms are usually more spacious than those found in lower starred properties. Services such as porterage, 24-hour room service, laundry and dry cleaning may be available.
  • 5 Star - These properties should provide spacious and luxurious accommodation throughout the Hotel. Formal service and flawless attention to the guest�s requirements should be provided.

What is the general rooming policy of hotels?

The following are the general room types that can be booked, subject to being offered by the hotel - Single, Double/Twin, Triple & Quad.

  • Single Room - Accommodates a single person.
  • Twin Room - A room with two single beds. A Double Room is a room with a single Queen Sized or King Sized bed that can sleep 02 adult guests. Confirmation of a Twin bedded room or double bedded room is always subject to availability.
  • Triple Room - Can accommodate 03 adults, and may be no larger than a twin room, in which case the third bed is often a rollaway bed or a cot placed in a twin room.
  • Quad Room - Can accommodate 04 adults. Also offered as family or superior rooms, these rooms are larger.
     Hotel regulations are very strict and no person beyond the prescribed limit is allowed to occupy a room. In Europe, fire regulations restrict a maximum of 3 persons per standard room.

How are children accommodated in hotel rooms?

  • Children are defined as those guests aged 02-11 years as on the date of check-in.
  • Children aged 12 or more are considered as adults, and normal adult charges will applyboth for the room and breakfast.
  • You will have to refer to the individual policy of each hotel as it will differ from hotel to hotel.

How are Infants accommodated?

Infants are defined as guests under 2 years of age as on the date of check in. Cots may or may not be available. You will have to check with the hotel on check in.

Is breakfast included in the hotel rates?

Breakfast may or may not be included in the price. This is indicated under Room Particulars when a search for hotels rates is made. Hotel Breakfast is decided by the hotel, region or location.

Can I check-in earlier or later than the prescribed check-in time?

Early check-in and late check-out requests are granted at the discretion of the hotel, and subject to availability of rooms. On most occasions a hotel may provide this for a charge.

Can I leave my luggage at the hotel, before check-in and after check-out?

You can utilize the services of the concierge where you can leave your luggage.