I was impressed with this travel agencyfrom day 1. I have traveled abroad but never to Asia before. I didn't have a lot of knowledge about Thailand either so I was nervous about trying to plan a trip there on my own. I think it was perhaps through a google search I came across Zicasso- had never heard of the company before but decided to give it a shot and just email them a simple inquiry with some thoughts about what I was looking for. I was set up with my travel agenct who started putting together a detailed day by day itinerary for me. It was the easiest and best process possible. He responded within 24 hours everytime I would email questions or want to change something. He was very patient and understood exactly the kinds of sightseeing and locations we wanted to travel. There was no guess work whatsoever and it really put my mind at ease about traveling so far away from home to an unfamiliar region.