We chose this agency and could not have been more pleased with EVERYTHING. Our agent was fantastic! From the very beginning, we had a great experience planning our trip with him. He listened to our interests, made suggestions and then planned our trip accordingly. Our agent personally met us at the airport when we arrived and escorted us to our hotel, Hotel 1492. Once we arrived he made certain that we were well taken care of before wishing us a great week in Costa Rica.