We just returned from a 2 week trip to several areas in Japan that was expertly planned and executed by this travel planner and his company. We are experienced world travelers, who have traveled with some of the top luxury travel companies and we'd rate this company among the best. The attention to detail and the literal tabbed spreadsheet with individual components made our entire itinerary of train/car/plane/hotel/tours extremely easy to execute on our own once we arrived in Japan. We were even given a pre-loaded local cell phone and subway/train passes so we could hit the ground running. The couple times we had questions while we were in Japan, they were answered immediately.